Effective Date: September 1, 2025
Last Updated: September 28, 2025
Consultancy fees are non-refundable once services have been delivered. This includes completed consultations, delivered reports, strategic plans, analysis, and any other intellectual property or advisory services that have been provided to the client.
Due to the nature of consultancy work, which involves the transfer of knowledge, expertise, and customized solutions, these services cannot be "returned" once delivered. Our consultants invest significant time and expertise in preparing and delivering tailored solutions for each client.
Prepaid service packages can be refunded in full if cancellation occurs 7 or more days before the scheduled start date. This allows us adequate time to reallocate resources and adjust our scheduling.
If cancellation occurs within 7 days of the start date, unused services may be refunded on a pro-rata basis, calculated based on services not yet delivered or initiated.
Monthly retainers can be cancelled with 30 days written notice. No refund for the current month's services, but future months will not be charged.
For multi-phase projects, refunds are calculated based on completed phases. Completed phases are non-refundable, while unstarted phases may be eligible for full refund.
Services marked as "emergency" or "rush" with expedited timelines are non-refundable due to the immediate resource allocation required.
We understand that exceptional circumstances may arise. We will consider refund requests outside of this policy on a case-by-case basis for:
For all refund requests and questions about this policy, please contact:
Email: admin@silvergate.group
Phone: +1 (908) 752-3923
Address: 930 Washington Avenue, Suite 210-92, Miami Beach, FL 33139, US
Note: This refund policy is part of our Terms of Service and is subject to change with 30 days written notice. Changes will not affect existing service agreements unless mutually agreed upon in writing.